I just read this on another site and thought that I would mention it here. I believe a lot of people have been buying orvis waders with the assumption that they will replace them if they have any problems. Orvis seems to have realized that a lot of people are taking advantage of the system and are now changing the policy. This is taken from an Orvis dealer in State College, PA.
Gentlemen:
Here is the official ORVIS wader guarantee policy:
1) Waders purchased prior to 1 January 2001 are out of warranty.
2)Waders purchased between 1 January 2001 and 1 January 2002 carry a 4 year, prorated warranty. The customer is entitled to 25% of the original purchase price of their old waders against the price of a new pair.
3) Waders purchased between 1 January 2002 and 1 January 2003 carry the 4 year, prorated warranty. Customers are entitled to 50% of the original purchase price on a new pair of waders.
4) Waders purchased between 1 January 2003 and 15 November 2003 had no specific warranty and fall under the "100% satisfaction, you must be satisfied " guarantee. Orvis will attempt to patch these waders, free of charge. IF they cannot be patched, they will be replaced. The option is up to ORVIS.
5) Wdaers purchased after 15 November 2003 fall under the following warranty:
"If your waders fail due to a manufacturing or materials defect, Orvis will repair or replace them at our (Orvis's--my addition, Steve) discretion, free of charge. This guarantee does not cover abuse, improper care, accidents, or the normal breakdown of materials over time. All defective or damaged waders should be returned to Orvis for evaluation, or call Orvis direct at 800-548-9548".
Gentlemen:
Here is the official ORVIS wader guarantee policy:
1) Waders purchased prior to 1 January 2001 are out of warranty.
2)Waders purchased between 1 January 2001 and 1 January 2002 carry a 4 year, prorated warranty. The customer is entitled to 25% of the original purchase price of their old waders against the price of a new pair.
3) Waders purchased between 1 January 2002 and 1 January 2003 carry the 4 year, prorated warranty. Customers are entitled to 50% of the original purchase price on a new pair of waders.
4) Waders purchased between 1 January 2003 and 15 November 2003 had no specific warranty and fall under the "100% satisfaction, you must be satisfied " guarantee. Orvis will attempt to patch these waders, free of charge. IF they cannot be patched, they will be replaced. The option is up to ORVIS.
5) Wdaers purchased after 15 November 2003 fall under the following warranty:
"If your waders fail due to a manufacturing or materials defect, Orvis will repair or replace them at our (Orvis's--my addition, Steve) discretion, free of charge. This guarantee does not cover abuse, improper care, accidents, or the normal breakdown of materials over time. All defective or damaged waders should be returned to Orvis for evaluation, or call Orvis direct at 800-548-9548".
