More HYDE problems!! NOT AGAIN!!!!! (Resolved!)

[CTobias]

Here we go again, round number two with Hyde! Now granted I have only had the time to send one email, but it was very detailed and explained my problem. In fact, here it is for all of you to see.

To whom it may concern at Hyde;


I am not having any big problems with the trailer, but did want to let you know of one that I ran into before I had to fix it. Driving in the Central New York in the winter caused snow and ice to build behind the tire on top of the wiring for the rear lights. I was having a problem with the ice chunks falling off driving down the road and ripping the wiring right out. I am sure I could have just added a mud flap and have been fine, but I wanted to send you pictures of what we did. We just took thin steel plates and boxed in the wiring area underneath. We then removed the diamond plate step and cut an access hole underneath it. Then we just welded nuts to the underside of the piece below the diamondplate and just screwed them in instead of riveting them again. Just a thought for a trailer that will see some snow.

Onto my problem with the G4 bottom. I had emailed a gentleman a while back letting him know that is was pulling away from the side of the boat. He gave me instructions in an email on how to fix it. I went about fixing it the way he told me. Now, the G4 is seperating all the way around the boat and yesterday while on the river I hit a section of flat rock that pinches in and sometimes jossles the boat. I have hit this section of the river with no problems before. Then yesterday when I pulled the boat out of the water there was about a five inch chunk missing out of the G4 bottom and the fiberglass is all jacked up there. I have sent pictures so you can see what happened. The thing that gets me, is I have hit harder in other spots and never had this happen. I believe it is because the G4 is starting to seperate from the boat. Is this normal?? What do I need to do to fix this, and I thought that it wasn't supposed to do this. This boat is only an 07 and this is the first year it has been on the river since I was over seas last year.

Here are the pictures I included in my email.

Now, tell me why they can post my testimonial on their website the day after I email it to them, but they can't respond to me when I have a small complaint. Ok a very BIG complaint. Here is a direct quote from their website about the G4 bottom.

G4


<FORM action=http://order.store.yahoo.net/cgi-bin/wg-order?yhst-71497116997412+ method=post>
One of the greatest advancements in drift boat technology. G4 is the ultimate in bottom protection for fiberglass drift boats. The super slick polycarbonate material will eliminate the need for bottom maintenance and repair. Ideal for treacherous rivers.
G4 has to be picked up and installed in Idaho Falls, ID.


Hmm...That's odd since there is a chunk missing from mine! I didn't even hit a big rock, it actually happened while going over one of the flat slabs of slate in the river. I know this because it was the only time that day that it hit hard. So much for the video of them sending it careening down a rocky hillside. I guess the rocks out west must be a little softer.

Hopefully all this gets resolved in a peaceful manner and I can get back to running sections of the river that are "treacherous".
</FORM>

 

[CTobias]

Re: More HYDE problems!! NOT AGAIN!!!!!

The G4 bottom pictures.

In the third picture you can see where the G4 bottom is seperating from the hull. It is like that on almost the whole boat. Odd, right? I know.

 

[jamiep]

Re: More HYDE problems!! NOT AGAIN!!!!!

Thats ****ed up bigtime you aint having no luck with that bad boy are you.

 

[CTobias]

Re: More HYDE problems!! NOT AGAIN!!!!!

Nope. I don't know what happened when they made my boat. They must have been in a hurry. I am getting an aluminum boat next time.

 

[AKSkim]

Re: More HYDE problems!! NOT AGAIN!!!!!

There motto should be, "FEAR NO DISSATISFIED CUSTOMER."

By the sounds of it the company has the correct name HIDE.

<OLooking at the photos of the trailer light problem you did a nice job. Trailer lights are always a problem with water getting inside, being bent when launching or hauling a boat. Looking at your repair job you went all out. Very nice job.

<OG4 = Go forth and don't bump anything. That company’s product in the fishing magazines is to be used solely on FLAT, SMOOTH, QUIET rivers.

<OThe <ST1Salmon River </ST1because it has rocks lining the bottom isn't the type of river for a HIDE bottomless boat.

If there was a LEMON LAW for drift boats your HIDE would be making it's way west ward to the scrap heap.

Too bad.. nice looking boat, but A crappy bottom and NO CUSTOMER SUPPORT...

 

[D'ANGLER]

Re: More HYDE problems!! NOT AGAIN!!!!!

Based on the video seen below yould think that dam thing with G4 is indestructable!
Hyde Drift Boats : Built for fishermen, by fishermen.#

 

[AKSkim]

Re: More HYDE problems!! NOT AGAIN!!!!!

Based on the video

Nice PROMO to sell those boats, but the photos in this thread are the real deal, on that boat and the company.

There other motto should be, "We HYDE behind every rock."

 

[AKSkim]

Re: More HYDE problems!! NOT AGAIN!!!!!

Based on the video seen

Oh another thing about the video and the HIDE Drift Boat Company.

Watch the end of the video as the boat is about to enter the water...

It is a telltail of the treatment the HIDE company is going to put their customers through.

That huge cloud of dust coming down the trail... it was the boat owner being dragged through the dirt by HIDE.

Lastly, you noticed after all that.. they never did show you the condition of the boat. The bottom seperated, and the F-N piece of sh!t sank.

Dragging the HIDE boat own down to the bottom of the river with it.

As their motto goes... "We FEAR no Owner!"

 

[chris@hyde]

Response to more Hyde problems

Chris,
Sorry to hear that you are having problems with your G4. We recieved your e mail detailing the problems on 2-11-09. They have been working on a way to get your issue resolved. One problem with a boat on the east coast is logistics. We have always repaired and honored warranty to the best of our ability. Being on the other side of the country makes it a little more difficult.

The excessive wear and tear on the boat is not a quality of workmanship issue, it is the fact you are floating the Salmon river. The Salmon is in the same category as the Roaring fork and Sol Duc as the hardest rivers in the country on drift boats. Year after year beat up boats of all materials shapes and sizes come from these rivers. Look at any used aluminum boat on the Salmon and you will find they are concaved between the ribs. Any fiberglass boat will have gel coat chipped. Its inevitable if you float the Salmon.

I assure you with a little patience we will get the issue resolved. Like I mentioned earlier this was brought to our attention through e mail 2 days ago. A little understanding on both ends and I can assure you this issue gets resolved. The powers that handle these things have tried to contact you. If anyone has any questions feel free to drop me an e-mail. chris@hydeboats.com

 

[AKSkim]

Re: Response to more Hyde problems

Chris,
Sorry to hear that you are having problems with your G4.

it is the fact you are floating the Salmon river. The Salmon is in the same category as the Roaring fork and Sol Duc as the hardest rivers in the country on drift boats.

A little understanding on both ends and I can assure you this issue gets resolved. The powers that handle these things have tried to contact you. If anyone has any questions feel free to drop me an e-mail. chris@hydeboats.com

Wow.. the POWER OF NEFF.

Chris from Hyde, glad to see you have responded and are willing to take corrective actions to resolve this issue.

I will with hold my post retractions till the matter is cleared up, you'll understand that.

The main thing is that you and your company are going to take corrective actions to rectify this problem. That is paramount in my book.

I am sure you may have reviewed CTobias' posts on the Salmon River Report 2008 with more than 20,400 views in the past 7 months or so, and his boat is prominently displayed in many of the articles in conditions during the summer, fall, winter, and now the dead of winter catching and releasing fish.

Yes, conditions on the Salmon River are perhaps the toughest in the country and a sports fisherman such as CTobias, is out on the water all the time. As stated he is a sports fisherman, not a professional guide. The people you see in his Hyde Drift boat are not clients, he charges no one and doesn't take any gift in return for taking them out on the river. I know, been on his boat a few times.

CTobias is an I<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com

</st1:country-region>raq veteran, like all military personnel away from home you cling to things that keep you going day in and day out while in a combat zone.

Christopher clung to his dream of that drift boat and fishing the Salmon River</ST1. Before he ever purchased it, he knew every detail of that boat from stem to stern, he looked at others, but it was THAT Hyde boat he was going to get upon his return home.

This isn't just a drift boat and problem with the bottom, it is much more.

I trust you and Hyde will do the right thing.

AK Skim

 

[bkill]

Re: More HYDE problems!! NOT AGAIN!!!!!

"And it was that moment they say, AK's heart grew two sizes that day"



AK Skim<!-- google_ad_section_end --> __________________
<!-- google_ad_section_start(weight=ignore) -->.... Red Sox Nation and the rest of MLB
Winner of the NEFF 2007 Most Prestigious Award
NEFF Official Welcoming Committee Chairman
Winner of the 2008 NEFF Protector Award
NEFF Official Good Guy and Guardian Angel

 

[AKSkim]

Re: More HYDE problems!! NOT AGAIN!!!!!

"And it was that moment they say, AK's heart grew two sizes that day"



AK Skim<!-- google_ad_section_end --> __________________
<!-- google_ad_section_start(weight=ignore) -->.... Red Sox Nation and the rest of MLB
Winner of the NEFF 2007 Most Prestigious Award
NEFF Official Welcoming Committee Chairman
Winner of the 2008 NEFF Protector Award
NEFF Official Good Guy and Guardian Angel

The day ain't over yet pal.. the day ain't over yet.

 

[Broadheadscreek]

Re: Response to more Hyde problems

Amen !!
Having fished numerous times with Chris you could see he is very proud of his Hyde drift boat from day one and I must addmit he dose take really good care of it and always has good things to say about her so much so you would have thought he was a sales rep. for Hyde. I'm shure they will do the right thing. As these young men have given their time for us and our country!! As well as being a catalyst for the sport and drift boat sales with out these guy's the sport and drift boat sales would be dwindling.

ALLEN

Wow.. the POWER OF NEFF.

Chris from Hyde, glad to see you have responded and are willing to take corrective actions to resolve this issue.

I will with hold my post retractions till the matter is cleared up, you'll understand that.

The main thing is that you and your company are going to take corrective actions to rectify this problem. That is paramount in my book.

I am sure you may have reviewed CTobias' posts on the Salmon River Report 2008 with more than 20,400 views in the past 7 months or so, and his boat is prominently displayed in many of the articles in conditions during the summer, fall, winter, and now the dead of winter catching and releasing fish.

Yes, conditions on the Salmon River are perhaps the toughest in the country and a sports fisherman such as CTobias, is out on the water all the time. As stated he is a sports fisherman, not a professional guide. The people you see in his Hyde Drift boat are not clients, he charges no one and doesn't take any gift in return for taking them out on the river. I know, been on his boat a few times.

CTobias is an I<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com

</st1:country-region>raq veteran, like all military personnel away from home you cling to things that keep you going day in and day out while in a combat zone.

Christopher clung to his dream of that drift boat and fishing the Salmon River</ST1. Before he ever purchased it, he knew every detail of that boat from stem to stern, he looked at others, but it was THAT Hyde boat he was going to get upon his return home.

This isn't just a drift boat and problem with the bottom, it is much more.

I trust you and Hyde will do the right thing.

AK Skim

 

[AKSkim]

Re: More HYDE problems!! NOT AGAIN!!!!!

One just has to look at the number of fisherman that visit this site everyday to see just how powerful our words are.

One member had his drift boat stolen up on the Delaware River.

Gone.

His father is a Police Detective in a large city, and his words were it was gone. Little to no chance of ever seeing that boat again.

A side from the financial out lay for the boat, can you just imagine him in a year or two going to his wife and saying he wants to buy another drift boat? WHOAAAaaaa......

But because it was posted on here, the member's.. ALL OF US TOGETHER... through just our words on here, the ever watchful eye, word of mouth, interest in him recovering his drift boat, his boat was magically was found in short order.

I thought highly of the person who found the boat. A fly shop owner and guide, I posted that his presentation on fishing the Delaware River was outstanding at the Fly Fishing Show just months before, and still believe so. I been in his shop and spent money, have his DVD...

But I also have to admit that I saw him at the recent Fly Tying and Fishing Shows and his so called "Finding the boat and keeping it safe in his back yard till he found the rightful owner" too much to believe. He is no less a thief. Everytime I see him that is all I see.

I had a problem with my Korkers wading boots with the bottoms not staying on. I send emails and nothing. I sent the boots to the factory and still no word. I posted here and Korkers took care of the problem. Not a major thing in my life, but because they did take care of it, I am one of their greatest supports of their product.

The same goes for Abel Reels.. just a couple of weeks ago I wrote about them sending me some locking screws for my reels as a back up. Now the amount of money I spent on those five reels (I'll let you do the dollar calculations) was worth every single cent because they sent me some locking screws? A cost of $1.29 max, but that isn't the point... Jeff at Abel did what he said he would.

Lastly.... since I have been on this board.... who do I love....

L.L. BEAN

You can't beat anything from LL Bean. I love their products because there is a 100% satisfaction that goes with EVERYTHING, no questions asked.

I like companies that actually stand behind their products.

<OJust shows something about them.

 

[D'ANGLER]

Re: More HYDE problems!! NOT AGAIN!!!!!

Hopefully by the time Chris gets off the river today they'll have a spanking new boat delivered to his driveway. Now thats service!

 

[AKSkim]

Re: More HYDE problems!! NOT AGAIN!!!!!

Hopefully by the time Chris gets off the river today they'll have a spanking new boat delivered to his driveway. Now thats service!

That would be nice.

But in reality, I believe that he would just settle for a bottom for his boat.

Either way, he would make a good poster child for their product.

Live hard, fish hard, and the only thing that can stand up to Christopher Tobias... is a HYDE.

FISH YOUR FACE OFF

HUMMm.. off the top of my head I'd say that pretty good even if I say so myself.

Course my eldest daughter is in advertising, and #3 daughter is at <ST1<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com

</st1laceName>Penn <st1laceType w:st="on">State </st1laceType></ST1majoring in Marketing.... I wonder why????

 

[CTobias]

Re: More HYDE problems!! NOT AGAIN!!!!!

Just got off the phone with a Hyde rep. Things are looking good! I didn't mean to come across that Hyde is a bad company, because they do make great boats. I in no way intended to bash Hyde. But, as most of you may know I paid for my boat on my own with my deployment money, so not hearing anything from them kind of erked me a little. Hopefully all goes well and everything gets back to tight lines and screaming reels!

 

[dcabarle]

Re: More HYDE problems!! NOT AGAIN!!!!!

One just has to look at the number of fisherman that visit this site everyday to see just how powerful our words are.

One member had his drift boat stolen up on the Delaware River.

Gone.

His father is a Police Detective in a large city, and his words were it was gone. Little to no chance of ever seeing that boat again.

A side from the financial out lay for the boat, can you just imagine him in a year or two going to his wife and saying he wants to buy another drift boat? WHOAAAaaaa......

But because it was posted on here, the member's.. ALL OF US TOGETHER... through just our words on here, the ever watchful eye, word of mouth, interest in him recovering his drift boat, his boat was magically was found in short order.

I thought highly of the person who found the boat. A fly shop owner and guide, I posted that his presentation on fishing the Delaware River was outstanding at the Fly Fishing Show just months before, and still believe so. I been in his shop and spent money, have his DVD...

But I also have to admit that I saw him at the recent Fly Tying and Fishing Shows and his so called "Finding the boat and keeping it safe in his back yard till he found the rightful owner" too much to believe. He is no less a thief. Everytime I see him that is all I see.

I had a problem with my Korkers wading boots with the bottoms not staying on. I send emails and nothing. I sent the boots to the factory and still no word. I posted here and Korkers took care of the problem. Not a major thing in my life, but because they did take care of it, I am one of their greatest supports of their product.

The same goes for Abel Reels.. just a couple of weeks ago I wrote about them sending me some locking screws for my reels as a back up. Now the amount of money I spent on those five reels (I'll let you do the dollar calculations) was worth every single cent because they sent me some locking screws? A cost of $1.29 max, but that isn't the point... Jeff at Abel did what he said he would.

Lastly.... since I have been on this board.... who do I love....

L.L. BEAN

You can't beat anything from LL Bean. I love their products because there is a 100% satisfaction that goes with EVERYTHING, no questions asked.

I like companies that actually stand behind their products.

<o></o>Just shows something about them.

Not to mention my mishaps with T&T... Went months upon months waiting for them to resolve my problem. I finally got tired of waiting, posted photo's and a story about the ordeal, called T&T and sent them the link. In a matter of seconds, UPS was knocking on my door with new rods and a phone call from the owner of T&T to apologize.

 

[jscott]

Re: More HYDE problems!! NOT AGAIN!!!!!

Having been one of the many recipients of multiple days drifting down the salmon river via your rowing, i very much hope that Hyde comes thru with an adequite fix for your situation. customer focus should be a top priority for companies and i hope Hyde strives to excel in that category.

this board is full of questions on gear and suggestions by those people who test and use the specific products. that is one of the biggest benefits of a public forum as this. with the amount of friends you have on the board, on the river, and take out each and every week; simply having your positive reinforcement for Hyde products would speak wonders for people looking to purchase a boat in the future. how can you put a price on unsolicited advertising and compliments from such a well respected, real-user of a product.

i look forward to seeing the outcome. Chris@hyde it is always great to have a representative speak up for their products in a public venue, especially when dealing with a specific issue.

~J

 

[CTobias]

Re: More HYDE problems!! NOT AGAIN!!!!!

Hopefully very soon we can get back to the norm and I will be able to run the lower river.

 

[chris@hyde]

Got it figured out

Chris and those watching,
I've got it worked out to get you a new boat delivered the first part of March. If I could get a little gas money from you that would help me look good around the office.

The boat I would like to send out there is an aluminum with the UHMW shoe. Like I mentioned in a previous post there are a few rivers in the country that are extra rough on boats. The Salmon is one of them. I don't think there is a total bombproof solution for that river, but in my opinion the aluminum w/shoe is the best option.

I am pretty sure Jim gave you a call this morning to get the details figured out. Feel free to give him or myself a call. Talk to you soon.

800-444-4933

 

[CTobias]

Re: More HYDE problems!! NOT AGAIN!!!!!

So, most of you have probably forgotten about my problems with my G4 bottom on my Hyde. WELL! Hyde is in the process of building me a BRAND NEW aluminum boat to replace the one I have. I will be talking with them to iron out the details in the morning. All I can say is AMAZING! I have never encountered such great customer service. Talk about talking care of the consumer! I am more than happy with this out come, and the boat should be here early next month when they drop off the boats for the boat show in Michigan. I'll tell you what, if you are considering buying a drift boat you can't go wrong with the quality and customer service of Hyde. Show me another company that will go to those lengths to take care of their customer!

 

[CTobias]

Re: Got it figured out

Chris and those watching,
If I could get a little gas money from you that would help me look good around the office.

Chris,

Just send the gas bill to all those company's that got bailed out. They've got all of our money!! Haha. You can just drive out here and I will take you fishing and get you into some Ontario CHROME!!

I just want to say thanks a million to you and the team at Hyde Chris!! You guys are a one in a million company out there!! You guys sure know how to take care of your Customers!!!! I didn't forget about you Jim. Thanks a ton!

 

[Broadheadscreek]

Re: More HYDE problems!! NOT AGAIN!!!!!

Very Very Nice !! And I am happy for you Chris The out come could not be better . It is extreme customer service at its best I new Hyde would come through but with a whole new boat very nice it say's tons for the guy's at Hyde . And hat's off to Hyde you have made a great young man very happy KUDOS TO YOU !!!:thumb::thumb::thumb::thumb:

 

[D'ANGLER]

Re: More HYDE problems!! NOT AGAIN!!!!!

:applaudit:applaudit:applaudit:applaudit:applaudit:applaudit:applaudit:applaudit:applaudit:applaudit:applaudit:applaudit:applaudit!
Chris from Hyde, I applaud you & your company for excellent customer service.

Hopefully by the time Chris gets off the river today they'll have a spanking new boat delivered to his driveway. Now thats service!

 

[Hllywd76]

Re: More HYDE problems!! NOT AGAIN!!!!!

So, most of you have probably forgotten about my problems with my G4 bottom on my Hyde.

CT,

Are you serious. With as much as you post all the pictures of you and your boat with all those dam fish.

Make sure they prepaint the Marines on so it's straight this time....

Glad to hear there is someone else who tries like I do for the customer. I always feel funny when I warranty something. Like they are going to yell at me. Hasn't happened yet though.

Hllywd

 

[irish1]

Re: More HYDE problems!! NOT AGAIN!!!!!

Make sure they prepaint the Marines on so it's straight this time....

Better yet use this.

 

[CTobias]

Re: More HYDE problems!! NOT AGAIN!!!!!

Man oh Man Oh MAN! Just got off the phone with Hyde a little while ago, and the boat is getting painted tomorrow! Man they work fast. Changed a few little things, but it's going to look the same as my glass boat. The only difference is they don't paint the bottoms of the aluminums. They are going to mail me a pic of it after it gets sprayed, so I will post it when I get it. WOW! Thanks again Hyde!

 

[CTobias]

Re: More HYDE problems!! NOT AGAIN!!!!!

CT,

Are you serious. With as much as you post all the pictures of you and your boat with all those dam fish.

Make sure they prepaint the Marines on so it's straight this time....

Glad to hear there is someone else who tries like I do for the customer. I always feel funny when I warranty something. Like they are going to yell at me. Hasn't happened yet though.

Hllywd

I liked my crooked Marine sticker! Haha. I was actually looking at different vinyl Marine decals for it today.

 

[LyNcH]

Re: More HYDE problems!! NOT AGAIN!!!!!

It's not a pocket change item you are dealing with here. Good for Hyde for pulling through for you! It's hard to find good a company that truely stands behind their product.